1. Who we are
This website is operated by CB Jewellery Ltd, trading as Catherine Bishop.
Company name: CB Jewellery Ltd
Company number: 09413213 (registered in England & Wales)
Registered and trading address:
14 High Street,
Barnstaple,
North Devon,
EX31 1BG
If you have any questions about this Privacy Policy or how we use your data, please contact us at:
Email: info@catherinebishops.co.uk
2. What this policy covers
This Privacy Policy explains:
what personal data we collect about you
how and why we use it
how we store it and keep it secure
when and why we share it
your rights in relation to your personal data
By using this website or providing your details in store or online, you agree to the terms of this Privacy Policy.
3. The personal data we collect
We may collect and process the following information:
Information you provide to us
Your name and contact details (email address, telephone number, postal address)
Order details and purchase history
Payment information (processed securely via our payment providers – we do not store full card details)
Information you provide when you contact us (by email, phone, contact form or in person)
Details you give us for bespoke commissions, repairs, valuations or other services
Information we collect automatically
When you use our website, we may automatically collect:
IP address
Browser type and version
Device type
Pages visited and time spent on our site
Referring website (how you arrived at our site)
This information is collected via cookies and similar technologies (see section on Cookies below).
4. How we use your personal data
We may use your personal data to:
process and fulfil your orders
manage payments, refunds and customer service
arrange bespoke commissions, repairs, valuations and other services
respond to your enquiries and requests
send you important information about your order, account or changes to our terms
maintain and improve our website and services
send you marketing emails if you have opted in to receive them
We will only use your personal data where we have a lawful basis to do so (for example, to fulfil a contract with you, to comply with legal obligations, or because you have given consent).
5. Email newsletter and marketing
If you choose to sign up to our mailing list or newsletter, we will use your email address to send you information about:
new collections and pieces
events, offers or promotions
news about Catherine Bishop and our services
You can opt out at any time by:
clicking the unsubscribe link in any marketing email, or
emailing us at info@catherinebishops.co.uk
We will then stop sending you marketing messages, although we may still contact you about orders or essential service information.
6. Cookies and website analytics
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help us:
distinguish you from other users
remember your preferences
understand how our site is used
Types of cookies we use
Strictly necessary cookies – essential for the operation of the website (e.g. shopping basket, checkout).
Analytical/performance cookies – help us count visitors and understand how our website is used, so we can improve it.
Functionality cookies – remember you when you return to our site (e.g. preferences).
Targeting/advertising cookies – record your visit, the pages you visited and the links you followed (where applicable).
Analytics and third-party tools
We may use third-party services such as Google Analytics and our website platform’s tools (for example, Wix analytics if applicable) to collect standard internet log information and details of visitor behaviour patterns. This helps us understand how visitors use the site, but this information is processed in a way that does not identify you personally.
Managing cookies
You can block or delete cookies by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
7. How and where your data is stored
We may store your data in:
Our in-store order system or customer database
Our website platform and hosting provider
Our email and mailing list services
Our analytics and backup systems
We take reasonable steps to keep your personal data secure and to protect it from loss, misuse or unauthorised access.
8. Sharing your personal data
We do not sell your personal data.
We may share your information with:
Service providers and suppliers who help us run our business (e.g. website hosts, payment processors, IT support, email services, marketing platforms)
Delivery and postal services (to fulfil orders and returns)
Professional advisers (e.g. accountants, legal advisers)
Law enforcement or regulatory authorities where required by law
These third parties are only given access to the data they need to perform their services and are required to process your data securely and in line with data protection law.
If we sell or transfer part or all of our business, customer data may be transferred as part of that transaction, in which case you will be informed where appropriate.
9. How long we keep your data
We will only keep your personal data for as long as is reasonably necessary for the purposes set out in this policy, including:
to fulfil orders and provide services
to meet legal, accounting or reporting requirements
to handle any disputes or queries
After that, your data will be securely deleted or anonymised.
10. Your rights
You have the following rights in relation to your personal data:
Right of access – to request a copy of the personal data we hold about you
Right to rectification – to have inaccurate or incomplete data corrected
Right to erasure – to request deletion of your personal data in certain circumstances
Right to restrict processing – to limit how we use your data in certain situations
Right to data portability – to receive your data in a commonly used format in some cases
Right to object – to object to certain types of processing, including direct marketing
Right to withdraw consent – where we rely on consent, you can withdraw it at any time
To exercise any of these rights, please contact:
info@catherinebishops.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
11. Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We recommend you read the privacy policies of any external sites you visit.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, our practices or our services. The updated version will always be posted on this page with a revised “last updated” date.
13. Contact us
If you have any questions about this Privacy Policy or how we use your personal data, please contact us:
Email: info@catherinebishops.co.uk
Post:
CB Jewellery Ltd t/as Catherine Bishop
14 High Street
Barnstaple
North Devon
EX31 1BG